Case Study: Lone Star Rib House



The Company

Lone Star Rib House is a franchise of casual dining restaurants, serving an American-style, authentic Texas BBQ experience. There are 23 locations throughout New South Wales, Queensland, South Australia, and Western Australia, serving their signature slow-cooked ribs and a variety of sauces that keep customers coming back. 

Urvin Patel is the New South Wales master franchisor and director. Since 2010, he has been involved in the restaurant industry, but more recently acquired the Lone Star Rib House master franchise license in New South Wales and oversees the day-to-day operations. 

The Problem

Prior to working with Aretex, Urvin relied on his own bookkeepers when running single restaurants. He knew that taking on a much larger business that operated across several different locations was going to be more complex. Urvin recognised the changing business needs as a result of the expanded territory and was looking for a best-practice solution that could be delivered as a value-added service to his franchisee network. Importantly, he wanted a solution that would help reduce the compliance risk of franchisees doing their own bookkeeping. 


Urvin met Chris when he purchased the territory from the previous master franchisor, who he had worked with from the start of Aretex. During the first meeting, Urvin was impressed that Chris understood the challenges of multi-location, decentralised businesses and the importance of consistent, accurate and timely information that would not only help him but also provide a cost-effective solution for his franchisees. 


That one-hour meeting with Chris helped me quickly understand that what we needed could be delivered. And I was also confident that Chris and the team at Aretex would make the investment needed to ensure we had the systems and processes in place to help us manage and grow the group.


Aretex had experience working with the previous franchisor, so there were already systems in place. They could help us with the bookkeeping for our franchise business, including the invoicing and collection of royalties. It was also important to Urvin that Aretex could provide the franchisees with a best-practice, cost-effective solution for bookkeeping and payroll, providing them with the information they need to manage their restaurant and maintaining their compliance requirements and giving Urvin the confidence that their books are done right. 


The Aretex Solution

Aretex provides full-service bookkeeping, payroll and BAS services for the Master Franchisor. And they also work with multiple franchisees, delivering a solution that allows them to focus on serving great food with outstanding service.

Aretex delivered the following benefits:

A dedicated team that understands the business and delivers.

Reduced errors and unpaid royalties.

Detailed information that tracks key drivers, including marketing funds.

Reporting is efficient and up to date.

Access to information to help us run the business.

Accounts payable payments are simple and efficient, just upload in online banking and approve.

Increased time to run the business and spend time with family.

It’s just made life so easy to run the reports and see straight away where I'm standing.”

Client Testimonial


"Before Aretex, our franchisees were spending extra time locked away in the office at the back of the restaurant doing bookkeeping, admin, and related tasks. With the Aretex solution, those business owners can now focus on serving their customers, ensuring the best possible guest experience."


Urvin Patel

Master Franchisor, Lone Star Rib House

Read More Client Case Studies

Overview of Aretex Services

Aretex has brought quality and experience to several Australian businesses since 2014. Our talented “Big-4” leadership and team of professional  accountants and data analysts provide solutions that are:

Best practice.

Tailored to meet the specific needs and business context of our clients.

Streamlined and efficient..

Accurate and timely.

High-quality and cost-effective.

Standard and consistent across multiple locations.

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